Frequently asked questions

Assessments and Results

Where are my assessments located?

The Learning Management System (LMS) used at NBIA is aXcelerate. All your assessments and learning resources are on this platform. Please review your emails for your log in details. If you have any issues with logging in to aXcelerate, please contact the admin team at info@nbia.edu.au for assistance.

How many attempts do I have to complete an assessment?

Learners have a maximum of three (3) attempts at achieving competence in any one assessment task. This includes one original submission, and then up to two resubmissions. If, after three submissions, the learner has not completed the assessment to a satisfactory result, the learner will be marked as Not Yet Competent (NYC) for this assessment.

Can I get an additional attempt to submit my assessment before receiving a NYC result?

If, at NBIA’s discretion, a fourth (4th) attempt is approved, the learner will incur a fee to re-submit a final attempt of the assessment. Contact info@nbia.edu.au for details. Where approved, the student must meet with the trainer/assessor before they are eligible to submit an additional attempt, to ensure they have the appropriate feedback and learning support they require to best complete the assessment.

When will I receive feedback on my assessments?

Assessors will review your submissions, offer feedback and a result of competent (C) or not yet competent (NYC) within 14 business days. You will receive an email confirming that your assessment has been completed and you can see the feedback on your learner portal, aXcelerate.

Can my assessment marking be fast tracked?

Special consideration may be given to learners who require their assessments resulted earlier than the timeframes given. If this applies to you, please contact the Student Support team via the aXcelerate portal Help Request Chat, with your reasons for requesting assessment feedback to be fast-tracked. Each request will be individually reviewed, and you will be contacted within 48 business hours with a response.

How will my assessments be marked or graded?

NBIA delivers Vocational Education and Training (VET). Assessments in the VET sector are conducted in accordance with the rules of evidence and principles of assessment as per the Standards for RTOs 2015 as set out by Australian Skills Quality Authority (ASQA) https://www.asqa.gov.au/rtos/users-guide-standards-rtos-2015

Learners are assessed using Competency-based training (CBT) methods designed to assess the skills and knowledge required to achieve competency. At the assessment's outcome, a learner is either competent (C) or not yet competent (NYC). Vocational Education does not use a points or grading system as found in the Australian Higher Education (University) system. Refer to the ASQA website for more information.

Course Extension

Am I able to extend my course if I do not complete it in the given period of time?

You may apply to extend your course with NBIA, by emailing your request to extend to info@nbia.edu.au. This will be reviewed on a case-by-case basis.

How much will it cost me to extend my course?

You must pay an extra fee if you are approved to extend your course. The rate will depend on what course you are completing with NBIA. Please contact us directly.

What if I do not want to extend my course?

If you do not wish to extend your course by the expected course completion date, our admin team will contact you. You can receive your statement of attainment for the units you have successfully completed, and you will no longer have access to the learner portal (as this expires at the completion date of your course).

Course Fees

What do my course fees include?

The course fees include access to the learning portal aXcelerate, all learning resources and assessments required to complete your course. You will have access to trainers and assessors, trainer run webinars, Student Discussion Group – on Facebook, student support services and Help Requests Chat support (9-5pm Mon-Fri).

Our trainers and assessors are industry skilled and experienced. We have over 20 years' experience within the business, accounting, and conveyancing industries. NBIA trainers and assessors hold relevant qualifications including the Training and Assessment qualifications as required by ASQA. As a student at NBIA, you may be entitled to student discounts, industry events and newsletters, access to software training platforms etc.

What if I am experiencing financial issues?

Courses that are over $1500, have the opportunity to be paid via a payment plan with EzyPay, interest free. Please speak with us about our payment options.

Trainers and assessors

Can I speak to my trainer one-on-one?

Yes, you can speak to your trainer one-on-one by booking an online help session with them. These sessions are held over Zoom or Microsoft Teams. They can be booked by contacting us via the Help Requests Chat in the aXcelerate portal.

What are my means of communication with the trainers and student support?

You can contact your trainers, assessors and the student support team via the Help Requests Chat on your student portal. For any other information, please contact info@nbia.edu.au or the office on (03) 9584 0900.

Credit transfers and RPL

How do I get credit transfers for the units I completed previously?

Credit transfer applies when a candidate has a Statement of Attainment or Certificate containing the exact unit/s. NBIA will recognise exact unit/s and grant a credit transfer.

If you are eligible for a credit transfer, please email your completed certificate and statement of attainment documentation to our administration team at info@nbia.edu.au for review.

How does RPL work?

RPL stands for Recognition of Prior Learning.

Prior learning may have been developed through formal education and training, through work experience or through life experiences. Any student who believes they have achieved some of the learning outcomes in the units that are being delivered for their course, can enquire about RPL.

RPL is an involved process of submitting evidence to support that you are competent in the skills and knowledge as required by ASQA, in the unit of competency. The student will be required to pay a fee to submit their portfolio of evidence pertaining to the unit’s performance and knowledge evidence as located on the unit of competency details at www.training.gov.au

Assessors will then review the application and advise the student of the decision, within 30 days of submission. Further evidence or an interview with the student may be required before the application is approved. The fees are non-refundable for RPL after the process has commenced.

Course withdrawal or termination

This course does not feel like the right fit for me, how do I go about withdrawing?

Please contact student support to discuss withdrawing at info@nbia.edu.au. You will be required to complete a withdrawal application form and each individual case will be reviewed. If you successfully withdraw from the course, once the fees are covered, you are entitled to receive a statement of attainment for the successfully completed units.

I have withdrawn from the course, am I eligible for a refund of the fees paid thus far?

As per NBIA’s refund policy, all courses are non-transferable and there are no refunds or suspensions once a course has commenced. Please refer to the full refund policy on our website at https://nbia.edu.au/about/student-support-services/


What courses are offered at NBIA

  • FNS40222 Certificate IV in Accounting and Bookkeeping

  • FNS50222Diploma of Accounting

  • FNS60222 Advanced Diploma of Accounting

  • FNSSS00004 BAS (Business Activity Statements) Agent Skill Set

  • FNSSS0005 Commercial Law for Tax Agents Skill Set

  • FNSSS0008 Tax Law for Tax Agents Skill Set

  • FNSSS00014 Accounting Principles Skill Set

  • FNSSS00015 Advanced Accounting Principles Skill Set

  • BSB60220 Advanced Diploma of Conveyancing

The course is all online, where do I access my assessments and learning materials?

At NBIA, you will have full access to an advanced Learning Management System (LMS). This system is called aXcelerate. It has all the information that you will need to complete your course. You will locate learning materials, assessments, additional resources, webinars, student announcements, Help Request chats - to access trainers/assessors and the administration team, all through your access to aXcelerate. Upon confirmation of enrolment, you will be sent an email inviting you to join aXcelerate.

What does ‘self-study’ mean?

Self-study refers to the type of education where the student is in charge of ensuring that they manage their own time and ensure that they meet the required competency outcomes of the course. There are no structured classroom tutorials or lectures the student is expected to attend. The program is delivered completely online, allowing the student to have the flexibility of going at their own pace* choosing when and where they will learn, and study when it is convenient for them.

You are never alone! There are supportive resources, webinars, learning materials, trainers and assessors, upon request, and a friendly student support team. Simply get in contact via aXcelerate Help Request Chat.

*There is a course duration depending on each course. Please refer to the course structure for more information on your course.

I do not have any prior formal education; would I still be eligible to enrol?

Some qualifications require a pre-requisite level of education or completed units prior to entering. This can be determined by referring to your course of interest on training.gov.au or by speaking with us directly. Additionally, an LLN (Language, Literacy and Numeracy) test may be required prior to enrolment of a course, to determine a student’s required learning needs. Our team will walk you through this process if you are required to complete it.

I work full-time; therefore, can I complete this course part-time?

At NBIA, our courses are perfectly suited for individuals who have a busy lifestyle. All our courses are available to complete online and in a self-study environment. Our students have full control over

where and when they decide to work on their courses, allowing the freedom to be anywhere and work around their busy schedules. Effectively this is a ‘Part-time’ mode of study. Students work to their own schedule and have a duration of approximately 12 months* to complete the course.

* There is a course duration depending on each course. Please refer to the course structure for more information on your course.

Student questions

When are the student webinars?

Student webinars are run by the trainer/assessors. The webinars are run via Zoom and are accessible to all students. They will be advertised via email, on aXcelerate and via the Facebook Student Discussion Group. The units/topics change, and we are happy to hear from students if they are looking for a particular subject or topic to discuss. All webinars are recorded and uploaded to aXcelerate for students to access anytime.

Can I speak with fellow students to network and collaborate?

Yes, there is a Facebook Student Discussion Group that you will be invited to join upon enrolment of your course. You can speak with other students from all over Australia and build networks and ask questions on your assessments to support each other.

What is Plagiarism?

Plagiarism is defined as ‘the use of all or part of another person or entity’s work without appropriate acknowledgment of the author or source.’

NBIA has a Plagiarism policy that all students must read and abide by, while studying and completing assessments. The policy refers to Academic Misconduct, being conduct that gives a student an unfair academic advantage. Such conduct may include, but is not limited to, academic fraud, cheating, collusion, and plagiarism. Please refer to the student handbook for more information. https://nbia.edu.au/about/student-support-services/

Plagiarism includes the use of AI (Artificial Intelligence) tools, such as ChatGPT. While we can use such tools, it is important to be aware that the information may not be correct and/or taken from a reliable source. Where AI/ Chat GPT is used, the information must be supported with a reliable source/reference of there the information has been generated from.

All formative information must be referenced with where the research has been sourced.

How will you know if I have plagiarised?

NBIA assessors use a program called Turnitin (https://www.turnitin.com.au), that supports their own suspicions when a document has been copied or plagiarised.

Turnitin is an originality checking and plagiarism prevention service, that checks your writing for citation mistakes or inappropriate copying. Turnitin compares assessment submissions to text in its database of student work, websites, books, articles and AI, to detect similar work.

NBIA Trainers and Assessors are familiar with the assessments and commonalities in answers. If the Assessor or Turnitin views an assessment with elements of ‘similar’ work, they can request you to site and reference your work to show where you have found your information. Students can be failed for plagiarising work. Please refer to the Student Handbook, policy on Plagiarism.