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Meet Our Team: The People Behind Your Education at NBIA

Do you ever wonder who created the assessment you're completing? Who answers the phone when you have a question? Who is sitting behind the email at Student Support? It's a team of dedicated individuals, all with a common passion - education and YOU!

Meet our team photos
Photo's of NBIA team

The National Business Institute of Australia (NBIA)is a leading Registered Training Organisation (RTO) committed to delivering professional training and qualifications, tailored to meet industry standards.

We provide engaging, interactive, cloud-based and paperless courses and focus on continued growth and improvement to remain relevant and current. 

With the guidance and implementation of structured policies and procedures, as directed by the Australian Standards Quality Authority (ASQA), we ensure that our students receive high-quality courses and exceptional customer service. 

Our dedication to quality, compliance, and innovation ensures our graduates are industry-ready, connected and supported to achieve success.

Based in Melbourne, our team provides students with the full learning experience! Meet the talented team here:

Kerry – Manager, RTO Operations

Leading the team at NBIA is Kerry, a Learning and Development professional with over 15 years of experience in education. Any one day of the week you might find Kerry working on our compliance, auditing processes, developing course materials, speaking with students and assessors, or thinking up our next continuous improvement and best practice measures.

Need a coffee just thinking about this…. Another thing that Kerry loves!

Francis – Leader, Course Advisor

Meet Francis, our Course Advisor Leader. Francis has the course advice that any person looking to do a course with us, would want to know! Ask him anything - course related that is – and he will have the answers! Francis is a professional and friendly face that makes him a champion at his role. He strives to achieve the best in customer service and provide the most relevant information to assist potential students when deciding on their learning journey. Francis is the motivator and keeps the team on their toes!

Vic – Leader, Student Support

If you are a student of ours, you have e-met Vic! Vic is at the ready to support students with their questions, be it about the learning portal, resources, access to trainers/assessors, how to log in. Solutions focused, Vic is pro-active and helpful to every student that comes through the virtual door. As he says – “Our courses may be online, but our students are not alone!”

Eitheil – Student Support Crew

Eitheil provides high-level service to our students, as a key crew member in the Student Support team. Eitheil is ready to assist students with any queries or concerns that come her way throughout the day, whether it’s via email, phone call or chat. Who says you can’t do it all at once? Eitheil can!

Ralph – Course Advisor Crew

Bringing the energy in the team is Ralph! Ralph has a wealth of education knowledge from his own studies and understands what it is like to be a student again! Advising our customers on what courses are best suited to their needs and offering solutions is what he does best. Get the best service and insights from Ralph, who is super passionate to see all our students succeed.

Jo – Manager, Marketing and Business Development

Ensuring that NBIA continues to grow to add value to people’s lives through education, is Jo, our Marketing leader. With 20+ years’ experience, Jo leads our creative team and builds inspiring strategy to ensure that NBIA stays at the forefront of the industry. Enjoying updating our “socials” regularly, you might catch Jo at a careers Expo, in an informative webinar or chatting with influencers.

Our Trainers and Assessors – Shaping future professionals

Our team of professional, skilled, and qualified trainers and assessors are experts in their fields. They also have done a world of study and know what our students are going through!

Our team of trainers are mentors, guides, and inspirers for our students, helping them excel on their learning journey. Each one of them is passionate about professional education and their industries and ensures that NBIA creates industry-ready graduates through one-on-one assisted learning, assessment feedback, tailored webinars, and 24-hour assisted chats.

Focused on Your Success

At NBIA, we are dedicated to the success of our students. Every member of our team plays a critical role in ensuring that our students receive the best possible education and support. Whether you are just starting out or advancing your career, our team is here to help you achieve your goals.

Ready to get started or have questions? Do not hesitate to reach out – we are here to assist you every step of the way!

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